Choosing a prosthetic provider can be overwhelming. People are often faced with this choice while in a state of shock, grief, or serious illness. If this describes your situation, rest assured that you are not alone and that thousands of others have found their way through. Take a deep breath and remember: you will too. At times it may feel like you’re visiting a strange country where people speak a language you don’t understand. There is a lot to learn and to make it a little easier, here’s a list of key considerations to keep in mind.
Prosthetic care will be a part of your life from this point forward. Unlike your surgeon, physical therapist, or even some of your friends, you will continue to see your prosthetic provider throughout your lifetime. It will be important to have a provider you can develop a good rapport with and that you truly believe has your best interests in mind. Open, direct communication is the center of a successful patient-prosthetist relationship. Clearly, this relationship will be easier to build if your prosthetic provider is located relatively close to where you live.
Prosthetic technology is moving in bold, new directions. It’s difficult to adapt to being a prosthetic user, yet it is encouraging to know that prosthetic technology is constantly advancing. Lightweight materials like titanium and flexible plastics combine with microprocessors and touch sensors to create prosthetic limbs with exceptional function. Advanced designs and processes such as Hanger’s ComfortFlex™ Socket and Insignia™ 3D Imaging, mean that today’s prosthetic users will enjoy more comfort and freedom than was possible just a few years ago. It is critical that your provider has access to the very latest innovations that technology has to offer.
Qualified practitioners with continuing educational opportunities are central to your recovery. Prosthetics is an art and a science. Prosthetists possess a unique set of skills obtained through both education and experience. Always inquire about a practitioner’s qualifications and experience, and ensure that they are certified or licensed. Just as physicians and physical therapists must stay up to date with continuing education, prosthetists should also participate in on-going advanced training.
Specialized programs put the focus on your specific situation. Some providers have programs that address specific levels of prosthetic and orthotic care. This means that whether you need an above-knee or below-knee prosthesis, an upper extremity prosthesis, or a bracing system or foot orthosis, practitioners that specialize in those unique disciplines manage your care.
Comprehensive support and guidance will make your experience easier. From your first phone call to your latest adjustment, you want a provider who will lay a smooth path in front of you. Is there a support staff that will take charge of issues such as insurance authorization, filing claims, dealing with Medicare, or setting up financing or payment plans? Are there patient care representatives who advocate for you, answer your questions, and take the time to help with your concerns? Will you be given the opportunity to meet other prosthetic users and learn about their experiences?
It may be necessary to change providers at some point in order to thrive. Sometimes people select a prosthetic provider and then later decide the relationship is not what they had hoped for. If this is the case for you, think about what you’re looking for and then set out to find a different provider. Most prosthetic clinics offer complimentary initial consultations. Although it’s not always easy to make a change, getting what you need and moving forward in your recovery is well worth the effort.
Click "Choosing Your Prosthetist" for tips and questions that can assist you when meeting with a prospective prosthetist.